Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately will not be able to offer you a full refund or exchange.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate your return, please email us at support@mushrooms.market with the subject line “Return Request” and include your Order # so that we can easily find your account and process your request.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 3-5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@mushrooms.market

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at support@mushrooms.market with the subject line “Exchange Request” and include your Order # and any photos of the damaged product.

Need help?

Contact us at support@mushrooms.market for questions related to refunds and returns.